Shipping & Delivery Policy

SHIPPING COSTS

Shipping is available for most countries of the world. Standard Shipping fee depends on the country and total price of items in your order. Shipping costs will be calculated at check-out.

The prices do not include import tax and duties, should your package become examined and deemed taxable by your local customs. Payment of these is the responsibility of the buyer. Please note that we do not control customs fees and our shipping does not cover these fees. 

DELIVERY TIMES

Please allow 3-5 calendar days for processing and 10-20 days for standard shipping. The shipping times vary depending on the ordered items and your location. If you need your item faster, please e-mail us as we can express ship your item for an additional cost.

Your shipment may take a little longer when going through customs, depending on your country’s policies. Baltic Guild is not responsible for any delays caused by the carrier, especially during high-volume periods and holidays and we can never guarantee a delivery date.

Baltic Guild orders products from our network of suppliers that ship to you directly. If you order multiple items, they may be shipped separately for logistical reasons so they get to you faster. Some of your items may arrive from the Baltic States (Estonia, Latvia, Lithuania), some from the USA and some from China. Please keep this in mind when your items do not arrive all in one package or at the same time. 

 

TRACK YOUR ORDER

Tracking details will be supplied once the orders have been shipped. Depending on the carrier, it usually takes 3-5 business days for the tracking information to update on the system. To track your order, head over to the "ORDER LOOKUP" located on the home page. Enter your order number and email address to see all the information regarding your order. 

 

WRONG SHIPPING ADDRESS / SIZE / COLOR

If you have put a wrong shipping address, picked a wrong size or color, please let us know immediately. We are not able to cancel your order once it has entered the shipping process. Let us know as soon as possible and we will do our best to send you the right items to the right place.

 

If you have any questions about shipping and delivery, please email us at support@balticguild.com.